Service Administrator

Permanent, full-time position commencing 1 June 2025

• Wellington (Tawa) based with parking
• Great team culture

Our team provide HVAC Mechanical, Boiler, Gas, Plumbing, Drainage, Electrical and Carpentry services to a variety of major clients that range from the education and government sector to commercial buildings and state of the art facilities across the region.

Aquaheat Facility Services Limited, based in Tawa, Wellington is recruiting for a Service Administrator/Coordinator to facilitate and support the Wellington Administration team.

Reporting to the Operations Manager, responsibilities for the role include:

• Coordinate and schedule service appointments
• Be a central point for receiving and responding to telephone calls, email requests and correspondence related to the provision of services
• Plan, organise and prioritise workload in order to meet strict deadlines
• Assist the team to run a cost efficient and cost-effective service delivery where we meet all the Key Performance Indicators
• Creating purchase orders and receipting of supplier invoices
• Timesheet processing for service technicians
• Customer invoicing
• General administration and clerical functions
• Working under high pressure and dealing with conflicting priorities.
• Assisting with accounts payable and accounts receivable queries
• Assisting other team members when and where required
• Contributing to a professional, positive, friendly and supportive environment

To be successful a candidate will require the following qualifications and experience:

• 2-5 Years relevant experience in a service operation
• Strong excel skills
• Computerised Maintenance Management System knowledge is required with experience in Pronto being an advantage
• Great data entry skills with a high attention to detail and 100% accuracy
• Prior experience within a trade service or facilities management environment
• Coordination of service technicians and/or subcontractors in the field
• Customer service skills
• Planning ability - Ability to prioritise workload
• Effective communication skills

We are looking for someone that has a positive attitude, is a quick learner, has a genuine belief in providing excellent customer service and is highly motivated with a "can do" attitude.

Aquaheat as part of the Horizon Energy Group takes pride in its commitment to the health and safety of all its stakeholders. It has well-developed processes and procedures in the principal areas of safety leadership, risk management and worker participation.

To support this, you will have excellent communication and problem-solving skills, sound industry and product knowledge, be safety focused at all times, possess a high degree of initiative, able to think clearly under pressure and most of all be a team player.

Applicants must be legally entitled to work in New Zealand.

Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a pre-employment medical

To apply for this job go to: https://horizonenergy.recruitmenthub.co.nz/Vacancies & enter ref code: 6757304.

Applications close 23 May 2025