Virtual Travel Customer Service
Elevationtravelpartners Palmerston North
We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.
Key Responsibilities- Provide assistance through email, chat, and phone communication
- Help with itinerary changes, updates, and general travel questions
- Provide destination and travel guideline information
- Follow up with travelers before departure
- Resolve concerns while maintaining a positive customer experience
- Friendly and professional communication style
- Customer support experience preferred
- Reliable and organized
- Comfortable using online tools and learning new systems
- Interest in travel and client satisfaction
- Remote work flexibility
- Training provided
- Ongoing team support
- Professional development opportunities
- Access to travel-related perks
VulcanPalmerston North
to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.
About the Role
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