Spa & Pool Service Technician / Valet Technician
Rotorua
Spa & Pool Service Technician / Valet Technician
The Spa Shop – Rotorua
Full Time | Company Vehicle | Career Progression AvailableServicing Bay of Plenty & Waikato
The Spa Shop is a trusted, locally owned spa and pool business servicing Rotorua, Bay of Plenty and Waikato regions. Due to continued growth, we are seeking a motivated and mechanically minded Spa & Pool Service Technician to join our team.
This role combines scheduled valet servicing, equipment maintenance, customer interaction, and sales support.
Key Responsibilities- Scheduled spa and pool maintenance servicing
- Water testing and chemical balancing
- Pool vacuuming and spa cleaning
- Installation and replacement of pumps, filters and filtration media
- Basic diagnostics and equipment assessment
- Using our service app to check-in/out of sites, ensuring accurate time-tracking and GPS-logged arrivals
- Complete digital checklists for every service, capture "before and after" photos, and note chemical readings to provide customers with a professional service history.
- Record equipment serial numbers and take photos of potential issues to assist with quoting and parts ordering.
- Onsite upselling of products and services
- Assisting with spa deliveries and installations
- Maintaining accurate service records
- Delivering exceptional customer service
- Travelling to customer locations across Bay of Plenty and Waikato
- Mechanically minded with basic trade skills
- Strong communication and customer service skills
- Attention to detail with a focus on presenting pools and spas to a high visual standard.
- Comfortable with daily travel
- Confidence in 'check-in/check-out' procedures
- Comfortable using mobile apps for data entry, photo uploads, and navigating to job sites
- Ability to work independently and manage workload
- High level of reliability and flexibility (small team environment)
- Physically fit and capable of lifting heavy equipment
- Pool industry experience desirable but not essential
- Electrical Appliance Technician qualification highly regarded
- Full NZ Driver Licence
- Ability to pass police and drug screening
- Basic personal tool kit (guidance provided)
- Company vehicle and phone
- Full training and support
- Long-term employment stability
- We use a streamlined service app to take the guesswork out of your day—no messy paperwork, just tap and go.
- Career pathway into Electrical Appliance Technician role
- Growth opportunities as the business expands
- Positive, supportive team culture
- Monday to Friday, 8:00am – 5:00pm
- Alternate Saturday (approx. 4 hours) shop opening
If you are practical, proactive, and want to build a career within a growing industry, we encourage you to apply.
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