Customer Service Officer - Greymouth
Our mission is to provide outstanding customer service, to help create a thriving community where people love to live, work, and play. We make a difference in our community and our work is underpinned by our values of be the customer, think excellence, do the right thing, be integrity and lead together.
Greymouth is a great lifestyle choice for families, and we want you to experience everything this beautiful part of New Zealand has to offer. From its stretches of untamed beaches and surf breaks, secret fishing spots, native rainforests, to its cafes, markets, and open traffic-free roads - you'll be joining a vibrant laid-back community at the heart of the West Coast.
What we offer- A supportive and collaborative work environment
- Flexibility with the way you work
- A competitive remuneration package
- A commitment to supporting you grow and develop
- A central location close to mountains and the sea!
We’re looking for a reliable and enthusiastic Customer Service Officer to join the team at Westland Rec Centre. In this front-facing role, you’ll be the first point of contact for our visitors—so strong communication skills and a friendly attitude is what we are after.
You'll be responsible for selling memberships and admissions to the facility, handling customer enquiries, and ensuring our visitors have a positive experience. The ideal candidate will be punctual, flexible with working hours, and available to work evenings and weekends as part of a rotating roster.
About you
Exceptional communication skills and a collaborative style are key to this role. You will have the ability to problem solve and effectively convey information to the public. You are proactive, able to act impartially, have a positive attitude and you’re an innovative thinker.
In addition, you will have:- Minimum NCEA level 3 - a certificate in business or administration level 4 is preferable.
- Minimum of two years’ experience in customer service, reception and/or accounts and cashiering role.
- A high standard of computer literacy including familiarity with the Microsoft Office suite.
- Experience with developing marketing programmes is desirable.
- Experience with social media, customer surveys and/or communications.
- Accuracy with figures is essential.
If you're ready to take that next step in an exciting and rewarding career, then apply now!
For more information and a detailed position description, please visit our website www.greydc.govt.nz/vacancies
Applications can be submitted to hr@greydc.govt.nz or further enquiries: contact Sarah Hawkins on 027 204 2029 for a confidential discussion.Applications close: 5pm Monday 28 April 2025.