Clinical Administrator | Christchurch Hospital
Christchurch - Christchurch Health Campus - Allied Health Services
- Permanent Part-time position - 32 hours, 4 days a week, 0800-1630 (days flexible).
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking a proactive and detail-focused Clinical Administrator to support our Allied Health Services at Christchurch Health Campus. This role plays a key part in ensuring patients receive timely access to care in line with Waitaha Canterbury standards and Ministry of Health (MoH) targets.
You will work closely with the Allied Health Administration Team Leader, departments Clinical Manager, and your administration colleagues to deliver efficient booking practices and provide excellent front-of-house service.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5
For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)
Key Responsibilities
Customer Service Front of House- Provide warm, professional, patient-focused customer service.
- Maintain confidentiality and privacy at all times.
- Manage patient arrivals and departures with accuracy and care.
- Update patient demographics in the patient management system (SI PICS).
- Refer patients in need of immediate support to clinical staff.
- Book outpatient appointments in line with Waitaha business rules and MoH guidelines.
- Prioritise bookings to ensure - greatest need, longest wait - principles are met.
- Ensure accurate, timely data entry and clear communication with patients.
- Prepare clinics, manage utilisation, and minimise cancellations by working within booking timeframes.
- Communicate clearly, openly, and professionally with patients, clinicians, and colleagues.
- Contribute to a supportive team environment and high-functioning service.
- Respect confidentiality and maintain professional standards.
- Take meeting minutes, action outcomes, and follow through effectively.
About the Team/Service/ Location
Allied Health is a term used to describe the broad range of health professionals who are not doctors, dentists or nurses. Allied Health includes Physiotherapy, Occupational Therapy, Speech Language Therapy, Nutrition Dietetic Services, Social Work, Child Development Services, Cancer Psychosocial Services, and Hauora Maori Health Services.
About You
Essential Skills Experience- Strong customer service skills - people-focused and approachable.
- Technically savvy, with the ability to pick up new systems and processes quickly.
- Excellent organisational and problem-solving skills.
- High accuracy, attention to detail, and ability to meet deadlines.
- Strong written and verbal communication skills.
- Able to work both independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel) with excellent keyboard skills.
- Demonstrated initiative and perceptiveness in an administrative role.
- Broad administrative experience, preferably in a health-related field.
- Knowledge of medical terminology.
- Familiarity with public hospital systems and SI PICS.
- Awareness of and respect for people from diverse cultural backgrounds.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click- apply now.
- All applications must be submitted through our online career
- s portal.
If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.