Retail Operations Manager

Pay Rate: $27 - $35/hour, minimum 30 hours per week

We are seeking an experienced Retail Operations Manager to oversee multiple retail outlets, including our Lotto kiosk and associated retail shops (including selling of vape, lotto and dairy). This role is not a standard store manager position, but rather a senior operations role requiring cross-branch management.

• Oversee day-to-day operations across multiple retail sites (Auckland and Taupō).
• Manage financial reporting, cash flow, Lotto NZ compliance, and stock control.
• Recruit, train, and supervise staff, ensuring excellent customer service standards.
• Coordinate supply chain and procurement to maintain stock availability across all sites.
• Develop sales strategies, implement promotions, and manage customer relations.
• Support business growth including planning and launching new retail outlets.

• Minimum 3 years’ management experience in retail, business operations, or a related field.
• Proven ability to manage staff, financial records, and multi-site operations.
• Strong communication and problem-solving skills.
• Willingness to travel between Auckland and Taupō branches.
• Please Note:

Preference may be given to New Zealand citizens and residents, but suitable overseas candidates will also be considered if the role remains unfilled.