Call Centre Administratorat Te Whatu Ora - Health New Zealand Waikato - - Te Kuiti
About the RoleAs a Call Centre Administrator you will Provide exceptional customer service through various channels (phone, email) and establish positive relationships with parents, caregivers and organisations. Actively listening to parents, caregivers, addressing all level of non-clinical inquiries, offering suitable solutions to meet their needs promptly where appropriate.Ensuring all information is accurately documentedHave the ability to handle parent, caregiver, external complaints and resolve issues to ensure satisfaction, escalating complex cases/situations when necessary.Maintain meticulous records and update information accurately into our databases.Collaborate with internal teams to relay feedback from parents, caregivers and contribute to ongoing improvements in our services.Self-awareness and mindful of your own values and beliefs and how this can impact on others.Ability to explore and identify needs and understand that one size may not fit all, critical thinking is keyAbility to maintain confidentiality with patient dealings and information.Develop effective relationships across the organisation with all level employees.
Click here to view the position description. About the Team/ServiceWe are a small call centre who receives call for all patients within the Waikato region, assiting our patients with enrolments and appointment bookings along with all other general queries.About you Experience in implementing Te Tiriti o Waitangi in actionExcellent level of interpersonal skills along with written and verbal communication.Effective interpersonal and teamwork skills.Excellent data entry skills Proficiency with using technology and multitasking between different systems while actively listeningTake accountability for quality and accuracyGood level of computer literacy skills A passion for helping people How to ApplyTo apply please click “Apply online” or apply via our Waikato Careers website by clicking here.
All applications must be submitted through our online careers’ portal before 11:59 pm on 20th August 2025. If you have any questions about the role, please contact Elisa Travailleur at elisa.travailleur@TeWhatuOra.govt.nz. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.