Customer Care Representative - Hornby
About AMI MotorHub
AMI MotorHub is a wholly owned subsidiary of IAG New Zealand and provides market leading mechanical and collision services for IAG customers.
We are proud of our facilities and our aim is to deliver consistently outstanding experiences for customers, getting them back on the road faster.
Our business is centered around our people and the use of innovative technology to ensure cars are repaired to the highest standards.
We are a highly customer focused business and everyone in our business has a role to play in bringing our vision to life.
Join Our Team as Customer Care Representative.
The day to day work will see you represent AMI MotorHub and play a crucial role in customer satisfaction. Your role is vital as the main point of contact.
The role is part time with working hours of 7.30am – 2.00pm .
Key Responsibilities:
- Prepare customer documents
- Manage assessment appointments
- Communicate warmly with customers
- Promote Warrant of Fitness and vehicle servicing
- Assist in assessments and repairs
- Support estimators with vehicle assessments
- Coordinate services with partners
- Provide mobility solutions and paperwork
- Address customer inquiries
- Keep customers updated on vehicle status
- Inspect returned hire cars and handle payments
- Conduct customer surveys for feedback
About You
We seek candidates who have:- Preferably a high school diploma or equivalent
- 0-3 years of customer care experience in the automotive repair or related industry
- Demonstrated customer care skills
- A valid driver’s license
- Enthusiasm for helping customers
- Patience, empathy and great communication
- Natural problem solving skills with confidence
- Commitment to delivering excellent service and prompt responses to inquiries.
- Punctual, reliable, and available during operating hours
- Detail-oriented with pride in their work
- Team players with a 'can-do' attitude
- Patient, empathetic, and effective communicators
- Adaptable and capable of multitasking
- Skilled in phone conversations and IT systems
- Knowledgeable about health and safety requirements in a busy vehicle repair workshop
- Equal opportunity employment. We don't just accept difference, we embrace and support it
- Health and Safety of our workplace. We are committed to operating a harm free zone and have a zero drug and alcohol tolerance policy
- Training, personal development and career progression opportunities
- Employee benefits, including 50% insurance discounts and corporate partner discounts
Join us today!