Customer Services Officer - Casual

Enjoy variety, challenge and purpose

Looking for a job with purpose, people, and plenty of variety? This is it.

If you love helping others and thrive in an environment where no two days are the same, step into a role that puts you at the heart of our community. From kerbside bins to dog regos, from roads to rates — your next conversation could be about anything, and that’s exactly what makes this job great.

This could be the most interesting role in Council — and it definitely has the most variety. Our Customer Services Team supports residents with enquiries covering all aspects of Council services. No two days are the same, and every interaction is an opportunity to make someone’s day easier.

As a Customer Services Officer (Casual), you’ll be the first point of contact for our community, handling enquiries in person and via phone, email, online and social media. The role will be primarily based at our Rangiora and Kaiapoi service centres, with the potential for shifts in Oxford too.

To provide professional, approachable, solutions-focused service — every time.

What you’ll bring - we’re looking for someone who is: Customer-Focused

You have at least 12 months of contact centre or strong customer service experience.

Confident with Microsoft Office and quick to learn new systems.

Clear, calm, and professional — both in writing and in person.

Able to manage multiple tasks and stay steady in a fast-paced environment.

Positive, collaborative, and someone who enjoys helping others succeed.

Customers are at the heart of everything we do — and you’ll be at the heart of that.

• A welcoming, supportive team
• A role with huge variety — every day is different
• Ongoing training and development
• Competitive remuneration: $60,216 – $70,200(dependent on skills and experience)
• A chance to make a real contribution to our growing community

This is a true casual role and there are no minimum guaranteed hours. While many shifts are booked in advance there are times we need someone available at short notice to cover staff illness and peak workloads.

Ready to join us?

If you’re enthusiastic, community-minded, and ready to take on an exciting and meaningful role, we’d love to hear from you.

Please visit our website to view the Position Description: https://careers.waimakariri.govt.nz/jobs/7231983-customer-services-officer-casual

Please submit your CV and cover letter by Sunday 1 March 2026.

For more information, contact Aaron Reid or Maree Harrison 0800 965 468 (0800 WMK GOV).

The Council is an equal opportunities employer.