Housing Support Managers (Counties Manukau)at Kāinga Ora – Homes and Communities -
Kāinga Ora – Homes and Communities Auckland
Excellent front
-line opportunity to support our customers to achieve housing and social stability Multiple opportunities within high performing and dynamic teams Permanent & Fixed Term full-time roles at $82,594 per annum + 5 weeks' annual leave Te whiwhinga mahi- Our opportunityAs Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.You will be supporting some of our low and medium complex needs customers which could involve dealing with disruptive behaviour situations, rent arrears and debt collection/recovery.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau.This is a fast-paced and dynamic role where your time management, prioritisation skills and ability to adapt quickly to changing demands will be crucial.
You will be technical savvy to navigate different internal systems and tools to efficiently document critical information and data.Ngā pūmanawatanga ōu- What you will bring You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
You'll be comfortable and skilled to work on rent arrears and debt recovery.Experience in tenancy, emergency or social housing space will be preferred.
Added advantage if you have knowledge of Residential Tenancy Act.
We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.As this role requires travelling around the local area, you will have a current, clean and full NZ driver's licence (pool vehicle provided).Nōu te rourou
- What's in it for you?
- Homes and Communities employee, we want to make sure that you have all the tools and support you need.
- Our OrganisationAt Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.Ō tātou uara
- Our values Our values were developed by us, for us.
They unite us as an organisation and guide how we work every day.
Our values are: Manaakitanga
- People at the Heart Mahi Tahi
- Better Together Whanake
- Be BoldTūhono mai
- Join usTo view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz.
Please note: all applicants, including existing employees, need to follow this process.
If you have any questions about this role, please contact Enna.Cecilio@kaingaora.govt.nz.Please note that applications will be reviewed as they are received, and we may progress suitable candidates prior to the closing date.This helps us ensure a timely and streamlined recruitment process and supports prompt feedback for all applicants.Applications close on Sunday, 21 September 2025 at 11:55pm.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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